Refund Policy
We hope you love your Iron Riley purchase — each piece is made in limited quantities and packed with care. But if something isn’t right, we’ll always do our best to make it better.
🔁 Returns
As a small brand with limited stock, we’re currently unable to offer returns for change of mind, so please double-check item details before placing your order.
❗ Damaged or Faulty Items
If your item arrives damaged or faulty, please get in touch within 48 hours of delivery.
📩 Email: [info@ironriley.com]
Include:
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Your full name
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Order number
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Clear photos of the item and packaging
Once we’ve reviewed your request, we’ll either issue a refund or send a replacement (if available). We’ll cover return postage in these cases.
💳 Refunds (if applicable)
If a refund is approved:
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It will be processed to your original payment method
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Please allow up to 5–10 business days for it to appear, depending on your bank
📦 Lost or Delayed Orders
All parcels are sent tracked via Royal Mail or Evri. If your parcel hasn’t arrived within 7 business days of dispatch, email us and we’ll investigate it for you.
If you have any questions, just reach out at [info@ironriley.com] — we’re happy to help.
Thanks for supporting Iron Riley 💜